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Can I get a copy of my invoice?
Open the order from “Order History” in your micochipDirect account. The invoice number is listed beneath the part number ordered. Request a copy by clicking on “Contact Customer Service About This Order”.
How can I purchase TSHARC touchscreen controller chips?
You can order directly from our online ordering system at www.microchipDIRECT.com. We also have distributors that sell our TSHARC controllers.
How do I get the price and availability of a chip on microchipDIRECT?
Enter the part number or part number/revision into the search window when logged into your microchipDIRECT account or enter the part number in the search window from www.microchipDIRECT.com. Only current part numbers/revision products are viewable online.
How do I get a price quote for a part not viewable on microchipDIRECT?
Contact 414-355-4675 or your local Microchip office for assistance.
How do I get a volume price quote?
Log into your microchipDIRECT business account and from the “Services” dropdown menu, click on “Request Quote”. You can also click on “Request Quote for High Volume Pricing” from the microchipDIRECT search screen.
Note: you must have a microchipDIRECT business account to receive volume pricing.
How do I purchase TSHARC controller boards?
TSHARC touchscreen controller boards are orderable by calling our facility in Brown Deer (Milwaukee), Wisconsin at 414-355-4675 or through our TSHARC distributors.
How do I request a change to an existing order, an address or a carrier? What if I need to expedite the order?
You can submit change requests by accessing the order within your mDIRECT account. Open the order by clicking on “Support”, then “Order Information” then “Order History”. Click on the specific order number to open the order. Click on “Contact Customer Service About This Order”, follow the directions on the screen and submit to customer service.
How do I request a quote for a part viewable on microchipDIRECT?
Log into your microchipDIRECT business account via microchipDIRECT.com. From the “Services” dropdown menu, click on “Request Quote”. Fill in the information required. Click “Add Item” then “Submit Quote”.
How do I request samples of TSHARC touchscreen controller chips or boards?
Samples are available through Microchip Technology, Inc, Brown Deer (Milwaukee), Wisconsin - 414.355.4675 or our TSHARC distributors.
What’s my tracking number?
In your microchipDIRECT account, from the “Support” tab, click on “Order Information” from the drop down. Click on “Order History”. Click on the specific order in question. The tracking number is listed beneath the part number ordered.
When will my order be acknowledged or confirmed?
Order acknowledgements are emailed immediately to the microchipDIRECT account holder after the order is placed.
When will my order ship?
In your microchipDirect account, click on the “Order History” link. Click on the specific order number. The ship date is listed on the order.
Where are changes to my ship schedule processed?
If you submitted a change request for the order, the viewable information (see the previous FAQ) may not reflect the order’s current shipping status. After opening the specific order, click on “Contact Customer Service About This Order”. Follow the directions on the screen to request an update of the order’s shipping status from microchipDirect customer service.
Why can’t I order the chip part number/revision I need from the quote in my account?
The existing quote may be expired or the maximum quantity allowed for the quote may have already been ordered. To place your order, request a new quotation for the controller chip based on the 12-month EAU quantity.
Why don’t I see the chip part number/revision when I search microchipDIRECT?
Only the most current TSHARC chip part numbers/revisions are viewable on microchipDIRECT. Previous chip part numbers/revisions and custom chips are orderable only via a quotation within your microchipDIRECT business account.
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Up until June 2022, Touch-Base provided Windows®, Linux®, CE and macOS UPDD touchscreen drivers for TSHARC controllers for new deployment on systems. Installers downloaded will remain installable until September 2022.
Please contact Touch-Base to request an UPDD driver installer for ongoing system maintenance (useable for systems deployed before June 2022) or to align purchasing UPDD drivers for systems deployed after June 2022.
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