Creating an Effective Technical Support Request | Videos
Creating an Effective Technical Support Request
In this video, we will provide you with some helpful tips for communicating with us to prevent confusion and minimize the amount of back-and-forth communication that might delay your project’s development. Your initial submission is the vital first step in getting an accurate and timely resolution to your design questions or issues.
Timestamps:
0:00 Introduction
0:54 S.H.A.R.E.
2:52 Asking for help in Debugging or Troubleshooting a Design
3:42 Requesting Assistance for Product Selection
4:09 Seeking Design Guidance
5:00 Requesting Product Documentation or Other Collateral
6:06 Providing Feedback or Reporting an Issue with a Product or Service
6:45 Legal Notice